Policies

Intake

To ensure your treatment is as safe, effective, and seamless as possible, I ask that all new clients complete their intake form at least 24 hours before their first appointment.

This allows me time to review your health history and assess whether massage therapy is appropriate and safe for you at this time. In some circumstances, it may be necessary for me to cancel your appointment, and knowing this information in advance is best for both of us. It also ensures that we can use our time together in the most efficient way. If your intake form isn’t completed in advance, your appointment time will be spent on this process, meaning that your treatment experience will be shorter as a result.

Payment Policy

To help keep things simple and seamless, payment for your appointment will be processed at the beginning of your session using the credit card stored in your online profile. This way, you can relax fully after your treatment without needing to think about logistics.

Please note that I do not offer direct billing to insurance companies. However, you will receive a detailed receipt by email that you can submit to your provider for reimbursement, if your plan includes massage therapy coverage.

By booking an appointment, you agree to be financially responsible for all fees associated with your treatment—regardless of any insurance coverage, third-party involvement, or the outcome of any legal matters in which you may be involved.

Cancellation Policy

Life happens—and sometimes plans change. If you need to cancel or reschedule your appointment, you’re welcome to do so up to 24 hours before your scheduled time with no fee.

Cancellations made within 24 hours of the appointment time will be charged 70% of the appointment fee. This policy helps protect the time and energy I set aside for your care, and ensures I can continue to offer consistent, reliable service to all clients.

Thank you for your understanding and for respecting this boundary. If you have any questions or extenuating circumstances, don’t hesitate to reach out.

Illness

If you're feeling unwell—especially with symptoms of a contagious illness like a cold, flu, or anything similar—I ask that you let me know as soon as you become aware.

Exceptions will always be made for illness—your health and the wellbeing of others come first, and you will not be charged the cancellation fee in these cases. On rare occasions, I may also need to cancel unexpectedly for health or emergency reasons. I trust that we’re both showing up in good faith, doing our best, and being honest with each other when these situations arise.

Because I work in close contact with clients and enter their homes, it's important to minimize the risk of spreading illness—not just for my own health, but for the wellbeing of everyone I treat. If someone else in your household is sick with a contagious condition, I kindly ask that you consider rescheduling your appointment as a precaution.

Zero Tolerance

This practice is a safe, professional, and respectful space. Any form of sexual harassment, abuse, bullying, intimidation, or other inappropriate behavior will not be tolerated under any circumstances.

Should such behavior occur, the session will be ended immediately, and the appropriate authorities may be contacted if necessary. Future appointments will not be accepted.

Everyone deserves to feel safe and respected in a therapeutic environment—this includes both clients and practitioners. Thank you for upholding these standards with me.

Sanitation & Hygiene

Your health, safety, and comfort are important to me. I maintain high standards of cleanliness and sanitation in my practice, including thorough hand washing, disinfecting equipment between clients, and using freshly laundered linens for every appointment. I also take care to uphold good personal hygiene, out of respect for you and the therapeutic space we’re sharing.

In return, I kindly ask that clients arrive with clean skin and practice basic personal hygiene before their appointment. This request is made not out of judgment, but from a place of mutual respect and a shared commitment to health and safety. Massage is a close-contact modality, and these practices help ensure a comfortable and professional experience for both of us.

Thank you for helping create a space where care, safety, and respect are at the heart of the work.

Scent Sensitivity

I kindly ask that clients refrain from using heavily fragranced products—such as strong perfumes or air fresheners—at their appointment. I have a sensitivity to synthetic fragrances, and excessive exposure can cause me adverse reactions.

Essential oils and naturally scented products are completely fine in moderation, and I absolutely understand that scent is personal. This request simply helps ensure I can continue offering treatments in good health and without discomfort.